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6 Business Phone Solutions to Support Hybrid Work

Mount Equity Group Tokyo Japan > News > Business > 6 Business Phone Solutions to Support Hybrid Work

In 2022, telephony continues to be a central feature of the work experience. Research by Avaya found that email was the top choice among employees when it came to social communication, followed by phone calls (15%). The phone was always a quick, convenient, and accessible way to reach colleagues (and customers) who are in a different location. Now, as employees face growing fatigue from video meetings, our reliance on business phones could grow even further. 

Business phone systems can drive two use cases in the hybrid work era: 

  • Employees will rely on telephony to get in touch with remote colleagues. Phone systems are vital for impromptu discussions, quick query resolution, and peer support
  • Business phones are essential for remote/hybrid contact centers. Cloud-based telephony and purpose-built contact center solutions allow remotely seated agents to manage call queues, adhere to SLAs, and deliver prompt support

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