When New York-Presbyterian CIO Daniel Barchi arrives at work in the morning, he doesn’t sit down at his desk. That’s because he doesn’t have a desk — or an office — of his own. “I guide a very, very large team of IT people, but I don’t have one office where I go every day,” he says.
Instead, Barchi may spend the day working in the building that houses the company’s back-office systems. Or he may spend the day in one of its hospitals, meeting with executives or doing a walkthrough. Every day is different, and that’s the point, he says. “You can’t understand the needs of the clinicians unless you are meeting with them.”
Not every CIO can or should give up their own office, he adds. But his choice to do so reflects an inescapable fact: “The technology can work, but unless it works well for users in their environment, it’s not meeting their needs.”
That’s a hard truth every CIO must face. And it’s not…
