Working remotely in a business built around relationships means adapting in more ways than one.
For most financial advisory firms, the pandemic accelerated advancements already underway in virtual communications and paperless transactions.
The best businesses maintained their personal connections with clients and safeguarded customer data at the same time.
“We are now fully in the cloud,” said Matthew Young, president and CEO of Richard C. Young & Co. in Naples, Florida.
For the most part, the transition to operating entirely online has been beneficial for clients and their advisors, particularly with electronic paperwork. “It speeds up the process,” Young said. “We can track it easier and it gets to the client instantaneously.”
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